DELIVERY & RETURNS

DELIVERY CHARGES

• • Our deliveries are the same day if you order before 2 pm within Lagos, and between 24 -72 hours for delivery to other states outside Lagos. This is applicable when it’s a working day.

• • For the delivery price, it depends on the weight of the item and the distance.

• • Contact our team to find out the delivery fee for the location.

RETURNS OR EXCHANGES PERIOD

For returns or Product exchange, please be informed that the return period is within 7 days from the day you receive the product. For exchange, the Product must be unused, free of damages and be in their original packaging including all accessories.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period and we'll arrange for a replacement.

HOW TO RETURN AN ITEM

You may return an item purchased from shop.gigaxysafe.com.ng by logging into your account, then click on ‘My Return’ and fill the Request new Return form.

RETURN METHOD AND TIMING

Once we receive your returned item, we will inspect it and process your refund within 5 business days to the account where payment was sent from. With a few exceptions, we will reimburse you for returned items or if you prefer, you can make an exchange for another item.

Exceptions:

• • Items need to be returned in a like-new condition: Items that are damaged, used, opened from carton, dented or scratched will not be accepted.